Help Centre
Frequently Asked Questions
Below you will find answers to the most frequently asked questions about our products, production process, packaging and order fulfilment.
Orders & Shipping
Do you serve retail customers?
Yes, we handle both wholesale orders (for sewing factories, footwear manufacturers, advertising agencies) and retail. For smaller quantities we encourage you to contact us to confirm stock availability.
What is the order lead time?
Products available from stock are usually dispatched the same day. For orders requiring production (e.g. custom colour, large quantities) or additional services (heat-cutting, tip fitting), lead times are agreed individually — typically 3 to 7 working days.
Do you send product samples?
Yes, we can send samples of our cords, tapes or elastics so you can evaluate quality and colours before placing a larger order. Please contact our customer service office.
Produkcja i Konfekcja
What is the difference between heat-cutting and standard cutting?
Heat-cutting (thermal cutting) is used with synthetic materials (polyester, polypropylene). This process simultaneously cuts the cord and seals its ends, preventing fraying. It is the ideal solution for manufacturing bag handles or clothing cords.
What is a T-lace tip?
A T-lace is a plastic stopper (crossbar) crimped onto the end of a cord or elastic. It allows the cord to be inserted into a hole (e.g. a paper bag or folder) without tying a knot. The cord is inserted lengthways and after passing through the hole the stopper positions itself crossways, preventing withdrawal.
Do you hold any certificates?
Yes, the raw materials used in our production hold the OEKOTEX Standard 100. This means our products are free from harmful substances and safe for health.
What cord diameters are available?
Our machine park enables production across a very wide range of diameters. We offer threads from 0.8 mm, fine cords at 1.5 mm, standard clothing cords at 3–5 mm, up to thick ropes at 7–9 mm. Details can be found on individual product pages.
Masz inne pytania?
Contact us directly. We are happy to advise and prepare an individual quote.
Go to contact